FAQ'S

Frequently Asked Questions

 
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Can I further customize my order or use my own logo?

Yes. In most cases your personalization using text or camera ready logos is available at an additional cost. We invite your calls about custom orders. If you don't see it on the website it doesn't mean we can't craft it for you. Give us a call. We love a challenge.

How soon will I receive my products?

Standard orders are shipped within 3-5 days of placing your order. Custom orders requiring proofs will ship within 10 days of proof approval.

How will I know if my order has been processed?

Once we receive and process your order, we will send you an e-mail confirmation.

How soon will I receive my products?

Standard orders are shipped within 3-5 days of placing your order. Custom orders requiring proofs will ship within 10 days of proof approval.

Can I order with a Purchase Order?

Yes! To order with a purchase order, please call us at 1-866-964-0866 x 2. We are not accepting purchase orders online at this time.

What is American Registry's plaque and marquee satisfaction guarantee policy?

If for any reason you're not absolutely delighted with your purchase from American Registry, return it to us within 90 days for an exchange or refund of the product price. For a Return Authorization please call our Customer Care Dept at 1-866-964-0866 or email us at customerservice@americanregistry.com.

Can I expedite my order?

We offer expedited service for an additional charge of 20% of your order + shipping (overnight shipping would be required). We will expedite your order and ship it to you via overnight delivery within five business days.